Returns and Warranty Claims

Our goal at ATM’s America is to meet each order with the highest possible level of customer satisfaction. Please read our policy carefully. If you have any questions, do not hesitate to call us at (800) 519-9808.

ATM Shipping Damage

Unfortunately from time to time ATMs can be damaged in shipping. We apologize in advance if you are experiencing this issue. Should you receive a damaged ATM Machine, please do not panic, we will file any necessary freight claims and replacement requests on your behalf, with the manufacturers and/or freight carriers. Contact us as soon as possible. Do not dispose of any packaging or shipping documents. Pictures are required by the freight carriers for proof of shipping damage. Please take as many pictures as possible to document damage incurred during shipping. Email these pictures, along with an explanation of damages and an Invoice number to contact@atmsamerica.com and we will proceed with the damage claim. A new replacement ATM will be shipped out to you immediately after we receive these and the damaged ATM will be picked up in a timely fashion. Please keep the original packing materials. The Damaged ATM must be placed on its original pallet to be returned.

Warranties

ATM Warranty – Two Years Manufacturers Parts Warranty

Unless otherwise specified, ATMs come with a two year manufacturers parts warranty. This warranty starts the day the ATM ships, and ends exactly two years later. This warranty is a manufacturers warranty only and is subject to that specific manufacturers terms and conditions. ATM’s America also provide a 90 day labor warranty that is not covered by the manufacturer. We have found that if a part does fail it will either out of the box or within the first 90 days. This has happened only once in over 15 years. Excluded from warranty claims are electronic locks, water damage, rodent damage, acts of God, or customer or merchant abuse. If a part is not covered under the manufacturer’s warranty or out of warranty, you are responsible for any charges including shipping.

Return and Exchanges

You may request to return or exchange an item within 14 days of the original date of order. The returned item must be new, unused in its original packaging. A restocking fee of 15% will apply to all returns and exchanges as well as all applicable shipping and handling charges.

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